ORDERING
How do I place an order?
Browse our menu, add items to your cart, and proceed to checkout on our Shopify store. Select your products, quantities, collection or delivery date, and protein choice. Payment is due at checkout to secure your slot. You'll receive a confirmation email within 1 business day.
How far in advance should I order?
We recommend ordering at least 5 days in advance.
Can I order for a specific date?
Yes. Availability depends on our baking schedule. If your preferred date is fully booked, we'll suggest the nearest available date. Treats are baked fresh to your order date — we don't hold inventory.
Can I reschedule my order?
Yes, rescheduling is available at no extra charge if requested at least 3 working days before your original collection date. Rescheduling with less than 3 working days' notice will incur a $10 fee (subject to availability).
Can I change my order after confirmation?
Minor changes (e.g., switching protein flavour) can be accommodated if requested before we begin baking. Design or product changes after payment cannot be guaranteed and may incur additional charges.
INGREDIENTS & ALLERGIES
Are all ingredients human-grade?
Yes. We use 100% human-grade, pet-safe ingredients in every product. Full ingredient transparency is our promise — every item comes with a detailed ingredient card.
What colours and flavourings do you use?
All colours come from natural fruit and vegetable powders: beet (red), sweet pumpkin (yellow/orange), spirulina (green), blueberry (purple), carob (brown). No artificial additives or dyes.
Can you cater to ingredient sensitivities or allergies?
We understand allergy concerns. We allow limited customisation — for example, substituting chicken with duck on most items. Please note that we operate from a home kitchen where all equipment is shared. While we follow strict cleaning protocols, cross-contact with eggs, milk, nuts, soy, and wheat is possible. Always inform us of your dog's sensitivities upfront.
STORAGE & SHELF LIFE
How long can treats be stored?
- Refrigerated (in airtight container or cling wrap): up to 3 days
- Frozen: up to 2–3 weeks
- Room temperature: consume within 1–2 hours (best on day of receipt)
Can I freeze items after thawing?
No. Once thawed, do not re-freeze. Thaw overnight in the fridge and serve cold or at room temperature. Items with cream should be thawed in the fridge.
Do I need to reheat items?
Most items can be eaten cold or at room temperature. If your dog prefers warm food, you can steam, bake, or microwave briefly (avoid repeated reheating). Items with ricotta or tofu cream should not be reheated — serve chilled.
COLLECTION & DELIVERY
What are the collection options?
Self-collection (FREE) available at certain timings: Pick up from our home at Commonwealth, address provided upon checkout.
Weekday: 8pm - 10pm
Weekend/PH slots: 10am-6pm
Lalamove Delivery: We don't offer delivery directly — everything is baked fresh and self-collection only. If you're unable to collect, you can arrange your own Lalamove pickup: you'll still select a self-collection date/window at checkout, then schedule your Lalamove driver to arrive during that same window to collect on your behalf.
Can I arrange my own courier?
Yes, you can arrange third-party courier at your own cost. However, we don't recommend this for fragile items like cakes or frosted treats. We're not responsible for damage caused by third-party couriers. We'll check the item before handover.