Shipping policy
Last updated: 31 Aug 2026
We don't hold inventory — everything is baked fresh to your order date, so please plan ahead.
Lead times
- Treats & cakes: at least 1 week
- Pawty Boxes (5+ boxes): at least 2 weeks
- Orders are filled first-come, first-served once payment is received. If your preferred date is booked, we'll suggest the nearest available slot.
Self-collection Available on weekdays 7:30pm - 10pm, weekends and public holidays, 10am–6pm, from our home in the Commonwealth area. The exact address is shared once your order is confirmed.
Delivery (via Lalamove) We can arrange Lalamove on your behalf:
- You cover the delivery cost, typically $15–25 depending on distance
- Delivery is islandwide, except Sentosa and Tuas
- Delivery timing is confirmed 5 days before your order date
- Please allow a 1-hour buffer for traffic or weather
- Someone needs to be home to receive the order — the rider will wait up to 10 minutes. If no one's reachable, the order may be cancelled, and re-delivery will incur an extra fee
Third-party couriers You're welcome to arrange your own courier at your own cost, though we don't recommend this for cakes or frosted treats. We check every item before handover, but once it's with the courier, we're not responsible for damage in transit.
Packaging All orders are packed with a cooler bag and ice pack. Frozen items keep for up to 2–3 weeks; once thawed, refrigerate and use within a few days (see the ingredient card for specifics per product). Please don't refreeze thawed items.