Refund policy
Last updated: 31 Aug 2026
Because every item is baked fresh to order in small batches, we're not able to accept returns. Here's how refunds work:
Cancellations Orders cannot be cancelled outright — you're welcome to reschedule instead (see below). If you do need to cancel:
- 4+ business days before your collection/delivery date: 50% refund
- Within 4 business days: no refund
- If payment isn't received by the due date, your order is cancelled automatically
Rescheduling
- 3+ working days' notice before your original date: free, subject to availability
- Less than 5 working days' notice: $10 rescheduling fee, subject to availability
Quality issues We check every item before handover. If something arrives damaged or incorrect due to our error, contact us within 10 minutes of receipt with photos, and we'll offer a replacement or credit.
We don't offer refunds or discounts for:
- Natural colour variation or freehand design differences (all our decorating is hand-drawn — exact replication of a reference photo isn't guaranteed)
- Flavour or texture preferences (these are subjective)
- Changes in the item caused by weather, storage, or handling after you've received it
Allergies & sensitivities All products are made in a home kitchen with shared equipment. While we follow strict cleaning protocols, cross-contact with eggs, milk, nuts, soy, and wheat is possible. Please tell us about any sensitivities before ordering — refunds aren't offered for reactions where we weren't informed in advance, or where the ingredients were disclosed on the ingredient card.
Questions about a specific order? DM us on Instagram @wagandwhisk.sg or WhatsApp us — we usually reply within a day.